1. All Sales Are Final
All purchases made through MSJ-PRO are final and non-refundable.
Due to the nature of our business, MSJ-PRO provides online, digital, consulting, and professional services rather than physical products. Once a service has been purchased, we do not offer refunds, returns, exchanges, or cancellations for the purchased service.
By completing your purchase, you acknowledge and agree to this policy.
2. No Physical Product Returns
MSJ-PRO does not currently sell physical products that require shipping or return.
Our services are delivered through digital and online methods, which may include virtual consultations, meetings, digital communications, electronic documents, strategic guidance, filing assistance, and other professional services.
As a result, physical returns and exchanges do not apply to our services.
3. Before You Purchase
We encourage all clients to carefully review the service description, pricing, requirements, and included deliverables before completing a purchase.
If you are unsure whether a particular service is right for you, please contact us before purchasing. MSJ-PRO may also offer a 15-minute free consultation to help you better understand your needs and determine which service may be appropriate.
4. Service Issues & Payment Concerns
While purchases are non-refundable, we understand that technical or payment-related issues may occasionally occur.
If you experience an issue with your payment, access to a purchased service, scheduling, or another technical matter related to your purchase, please contact MSJ-PRO within 48 hours of the issue.
Our team will review the matter and provide reasonable assistance to help resolve the issue.
Please note that assistance with a technical or service-related issue does not constitute a refund, return, exchange, or cancellation of the purchased service.
5. Client Responsibility
Clients are responsible for providing accurate information, required documentation, and any other materials necessary for MSJ-PRO to perform the purchased service.
Delays, incomplete information, failure to provide requested materials, missed appointments, or changes in circumstances do not automatically qualify a purchase for a refund.
6. Acknowledgment of Policy
By purchasing a service through the MSJ-PRO website, you confirm that you have:
- Reviewed the service description and applicable pricing;
- Had the opportunity to ask questions before purchasing;
- Understood that all sales are final and non-refundable; and
- Agreed to the terms outlined in this Refund & Returns Policy.
If you do not agree with this policy, please do not complete your purchase.
7. Contact Us
If you have questions regarding this policy or experience an issue with a purchase, please contact us:
MSJ-PRO Services
Email: contact@drmsjpro.com
Phone: 214.744.3751
We are committed to providing professional, reliable service and will make reasonable efforts to address legitimate service or technical concerns.
By completing a purchase through MSJ-PRO, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.